SHIPPING & RETURNS
All orders are packaged with care and shipped via Smart Send or Australia Post.
SHIPPING RATES WITHIN AUSTRALIA
- FREE SHIPPING on orders over $150
- $15 Flat Rate Shipping on all other orders
PICKUP NOT CURRENTLY AVAILABLE
SHIPPING RATES TO NEW ZEALAND
- Parcels up to 450g - $20
- Parcels 450g - 950g - $25
- Parcels 1kg - 2kg - $30
- Parcels 2kg - 4kg - $45
OTHER INTERNATIONAL SHIPPING
If you are interested in purchasing from a country outside of Australia & New Zealand please contact us for a quote.
Processing Your Order
Once your order is placed, we will do our best to get it to you as fast as we can.
Next business day dispatch on orders placed before 2pm AEST (Monday - Thursday)
Friday - Sunday orders will dispatch Tuesday
If you purchase a pre-order item along with other item/s, your order will not be shipped out. Your order will be held at our warehouse until your pre-order item arrives. If you would like your items to be shipped out separately from your pre-order item, you will need to make two separate purchases. Pre-order items cannot be cancelled.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Gift vouchers are non-refundable
To complete your return, we require a receipt or proof of purchase (invoice number).
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 519 George Street, South Windsor NSW 2756
To return your product, you should mail your product to: 519 George Street, South Windsor NSW 2756
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.